Payment & Cancellation Policies for Boys Video Lounge & Kids Spa
Electronic Signature Below: Effective 6/1/2011
All Individual Packages ONLY requires 50% deposit which can be made by cash/credit; Balance is due 5 days before Appt in CASH ONLY.
All Party Packages require a credit card/cash deposit of $100: Balance to be paid in CASH ONLY 5 days before party. Cash Payments can be made at either locations: Mitchellville Plaza, 1012 Hst NE or at 1204 Hst NE (philadelphia Water Ice Factory) We will make every attempt to call you but if we do not hear from you party will automatically charged with the credit card on file.
Full Payment for Party Packages is due 5 business days prior to party date,
Please verify your party amount as you will be charged full price even if a child doesn’t show for the event.
You can add additional kids to party up until 2 days before the party.
Inclement Weather: S&R have the right to cancel an appt within 24hours due to inclement weather. We will try to accommodate the date of your choice but can not guarantee that it will be available; however you will have alternative dates to choose from at no additional charge
Please have entire party arrive on time for your appointment or party booking time. There is a 10 min grace period
for late arrivals after that there is a fee of $10 for every 5min up to 10 min, which is a total of 20min late if you arrive
after that you may not receive full services due to scheduling restrictions and you would still be charged. We will
not start service until the Birthday child has arrived. If any children arrive for the party after grace period, they will
NOT get all services.
Party deposits are non-refundable and NON-TRANSFERABLE. However, we will gladly work with you to
reschedule your party for additional $100 if given 5 days NOTICE. After the 5th day you will be charged full
event price. If for some reason you need to cancel before 5 days the non-refundable deposit will be withheld
and the remaining funds will be re-issued within 15day of the cancellation.
NO SERVICE WILL BE RENDERED WITHOUT RELEASE FORM AGREEMENT SIGNED BY EACH PARENT, if you
forget you will still be charged for the child. No-shows will be charged full-event pricing & will be charged automatically to your credit card.
Prices and services are subject to change without notice. All sales are final. Store credit only.
DUE TO CONSTRUCTION on Hst please allow enough time to look for parking and to arrive on time for
your scheduled appt: There is a free parking lot next door, however it may be full.
Due to limited space for ADULTS, we ask that you bring no more than 2 ADULTS.
Although we allow you to bring a cake we will try with every effort time to sing and eat the cake that you may bring however we only guarantee the Ultimate Princess Package time to sing Happy Birthday and eat the cake.
PICTURE POLICY
Starting January 1, 2011 For All Parties YOU WILL ONLY BE ALLOWED TO TAKE 1 GROUP PICTURE OF YOUR CHILD (children) ON THE RUNWAY. All other pictures can be purchased for an additional $10 (decorated photo frames). S & R will take photos throughout party we can send pictures that we take to your e-mail address for $15.00 (ALLOW 3-4 DAYS)Package deals are also available. It’s the parents responsibility to inform any guest that they bring with them of this policy beforehand to avoid any altercations
Please call 202-398-5437 or 301-249-5437 w/ credit card deposit
NO SERVICE WITH OUT RELEASE FORM AGREEMENT SIGNED BY EACH PARENT, Form can not be signed by the parent of the Birthday girl if you forget form you will still be charged for the child. SORRY NO EXCEPTIONS.
The day of your party you WILL NOT be allowed to enter the facility until that time. ex: if your party starts at 2pm the doors will not be OPEN until 2pm. So please advise any parent that may drop their child off of this policy.
Thank You for
visiting my site,
Owner
